Tag: CLAIMANT COMMITMENT

CLAIMANTS SURVEY 2018: YOU CAN MAKE A DIFFERENCE !

caxhse

LUS is an organisation based at and supported by the regional TUC and funded through Trust For London. The aim of the organisation is to develop self-help support groups for claimants and to campaign for changes to the Social Security system so that it works more for the benefit of claimants.

The survey results will feed into high-level forums in which claimants reps and major voluntary sector organisations are participating. The aim is to develop a White Paper (or Bill) for Government on major pro-claimant improvements to the system.

Please download your preferred format below (Word or PDF) and fill it in. The survey can be returned by post or email as indicated ideally before the END OF SEPTEMBER. Your contact details will only be kept on file if you wish to take part in our focus groups and will be kept separate from your survey responses which will be anonymous. WE CAN AND DO MAKE A DIFFERENCE!

CLAIMANTS SURVEY 2018 revised #2 (2)

CLAIMANTS SURVEY 2018 revised #2 (2)

‘KNOW YOUR RIGHTS’ LEAFLETS BY LUS AND UNITE COMMUNITY: UPDATES

PLEASE CLICK ON THE LINKS BELOW TO GET INFORMATION, TIPS AND ADVICE FOR CLAIMANTS ON HOW TO GET THE BEST OUT OF THE BENEFITS SYSTEM:

7138 Know your rights leaflet FS1 – Representation and Advocacy

7138 Know your rights leaflet FS2 – Your Work Search

Compulsory and Voluntary Work UPDATED APRIL 2018

UNIVERSAL CREDIT KNOW YOUR RIGHTS LEAFLET REVISED JAN 2018

Know Your rights FS5 – Benefits Sanctions

Know Your Rights FS6 – In-Work Benefits

They cover important topics such as the right of every claimant to representation at meetings with Jobcentre Plus and Work Programme providers; doing voluntary work on benefits as an alternative to compulsory workfare schemes; and the ins-and-outs of the new 35-hour worksearch.

CONTACT LUS on nickplus007@gmail.com if you live or work in London and want us to supply more leaflets and/or arrange a meeting to talk more about the issues they raise and what to do about them.

How to Complain to the Jobcentre or DWP

 

dole-queue(photo: Johnny Void)

As a jobseeker or if you are on ESA, claiming  benefits can often unfortunately be problematic. Problems claimants experience include delayed benefit payments, behavioural issues with Jobcentre staff and long waiting times to get through to the DWP’s helpline.

We encourage you to make a written complaint.  The ‘official’ DWP advice is explained in the link below:

http://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure

It says that you can complain in person or on the phone to the Jobcentre. However, this often goes wrong, as you do not have your own written proof that you made the complaint.

So, we advise you to take the following easy steps:

  • Write down your complaint in an email
  • Include a sentence where you offer to verify this email i.e. show it is from a ‘real’ person. The DWP have a policy to ignore emails that cannot be verified. For this reason, we recommend that you state the following in your complaint email:
    “I am happy to verify this email in person with my ID.”  Don’t forget to add your National Insurance number and personal address to identify your claim.
  • Write ‘Complaint’ in the subject line of your email
  • Copy in a friend who you can trust in the email
  • Send the email to: correspondence@dwp.gsi.gov.uk
  • Allow 15-20 days for a response (15 days is the stated DWP waiting time for responses)
  • If you have no reply by then (or an unsatisfactory one), you can then write to: ministers@dwp.gsi.gov.uk
  • Wait another 15-20 days. If this  does not work for you, you can then complain to the Independent Case Examiner and after that through your MP to the Parliamentary and Health Service Ombudsman. These stages are explained in the DWP ‘Complaints procedure’ weblink above

Tips for writing your complaint:

  • Don’t swear
  • Don’t make unfounded allegations (i.e. be sure to have something to back up what you are saying)
  • Describe what happened to you (calmly like a neutral witness)
  • Explain what should have happened
  • Explain what you think should happen now (to resolve the situation), or simply ask them to rectify the situation.

Why Complain?

Because it is important to inform the DWP about problems, so that they can understand that improvements are necessary. By doing so, and by copying in a friend or somebody who you can trust, you are creating a written record of your case and evidence of what you said and when, and it will be harder for the DWP to ignore your complaint or claim that they never received it. You CAN get results!

Further help: 

LUS is a campaigning organisation fighting for a quicker, more efficient complaints process for claimants.

Due to our limited resources we are unfortunately not able to do casework. But please contact your local Citizens Advice, Law Centre, trades union or other advice agency if you need further help with writing the complaint. Or if you live in these areas, join one of our local Stand Up For Your Rights groups in Southwark, Waltham Forest or Islington – or set up one of your own! Contact nickplus007@gmail.com for more information and guidance on this.

Relevant links:

http://www.gov.uk/government/publications/about-the-dwp-our-service-standards-leaflet

http://www.whatdotheyknow.com/request/complaints_and_responses#incoming-802719

http://www.whatdotheyknow.com/request/complaints_processing#incoming-803514

For other comments, such as compliments or feedback, the DWP gave these contacts:

Contact Centres ccscustomerfeedback.handlingteam@dwp.gsi.gov.uk
Helpline helpline.customerservices@dwp.gsi.gov.uk

Have you experienced issues with the DWP or Jobcentre as a jobseeker? Comment below or tweet us @LUSACTION and share your views.

SOCIAL SECURITY SUMMIT – 31st OCTOBER

SSSUMMIT OCT 2015 Mark SLUS attended the Social Security Summit convened by Unite Community and PCS in Birmingham on 31st October. Keynote speakers included Unite Assistant General Secretary Steve Turner and PCS General Secretary Mark Serwotka.
Their presence was an indication of the importance both unions are placing on the need to build stronger links with unemployed people in the fight against the £12 billion cuts to the welfare budget.
The meeting was well attended by hundreds of delegates from all over the country. The proposed cuts to working tax credits was seen as a major potential campaign that could link unemployed and employed workers.
Mark Serwotka stressed the need for all trades unions to make the issue of benefits cuts to the unemployed a high-priority issue on the TUC agenda. Colin Hampton from TUC Unemployed Workers Centres stressed that a major way of doing this was to promote the Welfare Charter and get it endorsed at every level of the trades union movement. He said that the new developments within the Labour Party made it more inclined to support such initiatives. He therefore urged trades unions to take advantage of this to add momentum to the campaign.
Paula Peters from DPAC said that her organisation was launching a ‘No More Claimant Deaths’ campaign alongside Black triangle in Scotland, following the large numbers of suicides and other deaths linked to Work capability Assessments. They are lobbying Jeremy Corbyn to devote a whole PM’s question session to this issue.

WELFARE CHARTER LAUNCHED AT TUC CONGRESS 2015

STEVE TURNER  (Asst. General Secretary, Unite) LAUNCHES WELFARE CHARTER
STEVE TURNER (Asst. General Secretary, Unite) LAUNCHES WELFARE CHARTER

The Welfare Charter, a series of demands to make life better for all types of benefits claimants, was launched at a fringe meeting at the TUC Congress this week (Sept. 14). It is supported by, amongst others, Unite Community, PCS, The Unemployed Centres Combine and London Unemployed Strategies (LUS). For the full Charter, click on the link below:

WelfareCharter_A5 FULL VERSION

We want everybody to endorse and promote the Charter and get it circulated as widely as possible. LUS wants to start up support/campaign groups all over London run by and for unemployed people, aimed at getting their full rights both as they stand now, and as they can be in the future if the Charter demands are won. If you are living in London, are unemployed or underemployed  and want to help build up a group in your area, please contact Nick at LUS: nickplus007@gmail.com or 020 7467 1283/07530 001653