Tag: WORK CAPABILITY ASSESSMENT

CLAIMANTS SURVEY 2018-19

Key findings:

  • Satisfaction levels for claimants with the DWP (Department for Work and Pensions) and JCP (Jobcentre Plus) have shown no significant improvement since our last survey of 2014. The 2014 Survey had a larger sample (approx. 400 – also on this site) but comparisons are still valid.
  • Islington respondents showed a higher level of satisfaction with their services than for the rest of London with some questions. But even there, the most positive ratings failed to peak beyond 44%.
  •  Female claimants felt significantly less well-treated and supported than males.
  • Sick and disabled claimants felt significantly worse treated.
  •  Claimants generally felt complaining about anything was at best ineffectual and at worst could lead to reprisals.
  •  Satisfaction levels varied a lot according to the particular Job Coach assigned to the claimant – David from Islington was praised by claimants by name more than once!

FOR THE FULL FACTS AND RECOMMENDATIONS GO TO:

Claimants Survey 2018-19 FINAL VERSION

CLAIMANTS SURVEY 2018: YOU CAN MAKE A DIFFERENCE !

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LUS is an organisation based at and supported by the regional TUC and funded through Trust For London. The aim of the organisation is to develop self-help support groups for claimants and to campaign for changes to the Social Security system so that it works more for the benefit of claimants.

The survey results will feed into high-level forums in which claimants reps and major voluntary sector organisations are participating. The aim is to develop a White Paper (or Bill) for Government on major pro-claimant improvements to the system.

Please download your preferred format below (Word or PDF) and fill it in. The survey can be returned by post or email as indicated ideally before the END OF SEPTEMBER. Your contact details will only be kept on file if you wish to take part in our focus groups and will be kept separate from your survey responses which will be anonymous. WE CAN AND DO MAKE A DIFFERENCE!

CLAIMANTS SURVEY 2018 revised #2 (2)

CLAIMANTS SURVEY 2018 revised #2 (2)